European cities are becoming increasingly diverse, with many neighborhoods now having majority populations with migration backgrounds. This creates new challenges for street-level workers, such as teachers, police officers, and healthcare professionals, who must make daily decisions in complex, diverse settings under institutional constraints.

Project ICONIC investigates how these workers ‘do diversity’ in practice, and why their decisions differ across six neighbourhoods in Aarhus, Malmö, Antwerp, Rotterdam, Bilbao, and Marseille. By analysing these decision-making processes, the project aims to build shared learning and reduce street-level bias, stigmatisation, and discrimination.